yotei Casino & Sportsbook Data Care

This page describes what we collect when you use yotei and how we keep that data protected. We at yotei process personal information only for the purposes of account administration, regulatory compliance, fraud prevention, and service delivery. We do not sell your data to third parties, and we do not use your account information for marketing purposes without your explicit consent.

Our data collection practices at yotei are governed by the regulations in the jurisdictions where we operate. When you register, verify your account, deposit funds, or place wagers, we collect the minimum information necessary to fulfill each step. We use industry-standard encryption, access controls, and regular security audits to protect your information from unauthorized access or disclosure.

This policy applies to all data collected through yotei's website, mobile app, and account systems. If you have questions about how we handle your data, contact our support team via the Help Centre in your account or through the contact address listed in our legal notice page.

What We Collect at yotei

We at yotei collect different categories of data at different stages of your relationship with our platform. During account registration, we collect your email address, phone number, and a password that you set. This information allows us to create your account and send you important notifications about promotions, withdrawals, and account security.

During mobile verification, we request your full legal name, date of birth, residential address, and a government-issued identification document (national ID, passport, or driver's license). We also request proof of address (utility bill or bank statement dated within the last three months). We collect this information to comply with Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) regulations in our operating jurisdictions. These regulations require us to verify your identity before we allow deposits and withdrawals.

Account information: Email, phone, password hash, username, account creation date, and security preferences.
Identity information: Legal name, date of birth, national ID number, passport number, residential address, proof of address.
Payment information: Payment method used (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), deposit and withdrawal amounts, and transaction timestamps.
Activity data: Account login times, games played, wagers placed, wager outcomes, and account balance history.
Technical data: IP address, device type, operating system, app version, browser type, and crash logs.

When you deposit or withdraw funds at yotei, we collect and store the payment method you use, the amount transferred, the date and time of the transaction, and your transaction reference number from your bank or e-wallet. This information is retained for accounting, fraud detection, and regulatory reporting purposes.

As you play on yotei, we record every wager you place, the game or match you wagered on, your stake amount, the odds or bet type, the outcome, and your winnings or losses. This activity data is stored in your account transaction history and is available to you at any time. We use this data internally to calculate your weekly cashback, determine your tier status, and assess your eligibility for promotions.

We collect technical data about how you access yotei — your IP address, the device and operating system you use, your browser type, and your app version. We also collect crash logs if our app encounters an error. This technical data helps us improve platform stability, detect and prevent fraud, and investigate security incidents. We may use this data to restrict access if we detect suspicious activity (for example, multiple login attempts from different countries in a short timeframe).

How We Use and Protect Your Data

Data Use at yotei

We at yotei use your personal data for the following purposes: to administer your account (login, balance management, transaction processing); to comply with KYC and AML regulations in our operating jurisdictions; to calculate your tier status and promotional eligibility (welcome bonus, reload bonuses, weekly cashback, referral bonuses); to detect and prevent fraud and illegal activity; to investigate account disputes or complaints; and to contact you regarding your account security or important service changes.

We do not use your data for direct marketing or third-party advertising without your explicit opt-in consent. If you subscribe to promotional emails or SMS notifications from yotei, you can unsubscribe at any time through your account settings. Unsubscribing does not affect your access to services or your eligibility for promotions; it only stops you from receiving promotional communications.

We may use aggregated and anonymized data (with all personally identifying information removed) to generate statistics about our player base, analyze game performance, and improve our platform. This aggregated data cannot identify you and is not considered personal data under most privacy regulations.

Data Security and Storage at yotei

We at yotei protect your data using industry-standard encryption (SSL/TLS protocols) for all data in transit. Your account login requires a password; we store only a cryptographic hash of your password, never the password itself. If you forget your password, our system sends you a secure reset link; no staff member can retrieve your password.

Our servers are located in secure data centres with physical access controls, video surveillance, and backup power systems. We maintain multiple copies of your data to prevent loss in case of hardware failure. Our staff access to your data is restricted to authorized employees who require it for their job function (account support, fraud investigation, compliance, or technical maintenance). All staff sign confidentiality agreements and are trained on data protection principles.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach or security incident that may affect your personal information, we will notify you as soon as practicable and cooperate with law enforcement and regulatory authorities as required by law.

Third-Party Processors and Data Sharing

We at yotei use third-party service providers to process payments, conduct identity verification, host our servers, and send communications. These processors have access only to the data necessary to perform their specific function and are contractually obligated to keep your data confidential and secure. We do not authorize them to use your data for any other purpose.

We may disclose your information when required by law, court order, subpoena, or regulatory authority. We comply with all lawful requests from gaming regulators, tax authorities, law-enforcement agencies, and courts in our operating jurisdictions. We may also disclose information if we believe it is necessary to prevent fraud, protect the security of our platform, or enforce our terms of service.

We do not share your data with unaffiliated third parties for their own marketing or advertising purposes. We do not sell or rent your personal information. Your data may be transferred to another entity only in the event of a merger, acquisition, or sale of our business; in such case, we will notify you and ensure that any data transfer complies with applicable privacy laws.

Your Rights and Data Retention at yotei

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You can request access to your data by contacting our support team; we will provide you with a copy of your information in a structured, commonly used format within a reasonable timeframe. You can request correction of inaccurate information by updating your account details in your account settings or by contacting support. You can request deletion of your data subject to legal and regulatory constraints; we may retain certain information (transaction records, identity documents) for the retention period required by gaming and financial regulations.

We at yotei retain your data for as long as necessary to administer your account and comply with legal obligations. After you close your account, we retain transaction records and identity verification documents for a period typically determined by gaming, tax, and anti-money-laundering regulations (often 5-7 years). Technical data (IP addresses, device information, crash logs) is typically deleted after 12 months unless it is relevant to an ongoing investigation or dispute.

Your data at yotei

We collect only the information necessary for account administration, regulatory compliance, and fraud prevention.
Your data is encrypted in transit and protected by access controls and regular security audits.
We do not sell your data to third parties or use it for marketing without your consent.
You can request access, correction, or deletion of your data by contacting our support team.
We retain your data for the minimum period required by law; transaction records are kept longer than technical data.

Cookies and Similar Technologies

We at yotei use cookies and similar tracking technologies to remember your login session, maintain your account preferences, and analyze how you use our platform. Cookies are small text files stored on your device that allow our servers to recognize you when you return. Session cookies expire when you close your browser; persistent cookies remain on your device until you delete them or they expire.

We use both first-party cookies (set by yotei directly) and third-party cookies (set by our service providers for analytics). You can control cookies through your browser settings; most browsers allow you to refuse cookies or alert you when a cookie is offered. However, if you disable cookies, some features of yotei may not work properly.

We do not use cookies to track your activity across unrelated websites. Our cookies are used only within the yotei platform and by our analytics partners to measure traffic, identify technical issues, and improve our service. We do not sell cookie data to advertisers or other third parties.

Service availability

We at yotei provide our gaming and sportsbook services only in jurisdictions where such activities are permitted under applicable local and national law. We do not offer our services in jurisdictions where online gaming, wagering, or betting is prohibited by statute, regulation, or licensing requirement. Our service availability — including all data collection, account features, payment processing, and promotional offers — is contingent upon the legal framework governing each player's jurisdiction.

We maintain our service availability on an ongoing basis and retain the right to restrict, suspend, or disable access to our platform if we determine that a player's location falls outside the scope of jurisdictions where yotei is legally authorized to operate. Changes to gaming laws or regulatory status in a given jurisdiction may result in service interruption or account closure for players in that area. If your jurisdiction changes its gaming laws or enforcement posture, we may be required to suspend access to your account and process a refund of your remaining balance subject to applicable law.

Players are responsible for verifying that they are accessing yotei from a location where our services are legally permitted. We provide informational tools to help players understand local gaming law; however, final responsibility for legal compliance rests with the player. If you are uncertain about the legal status of yotei in your jurisdiction, do not access our services or deposit funds. Contact our support team for general information, but seek local legal counsel for jurisdiction-specific guidance.

Account eligibility

We at yotei require that all account holders meet the minimum age requirement set by the laws of their jurisdiction. In most jurisdictions, this is 21 years of age or the local legal equivalent; however, some regions may specify a different age threshold. During account registration and mobile verification, you confirm that you meet your local legal age minimum and that you are a natural person (not a business entity, trust, or minor). By submitting identity documents and personal information, you represent that all information is truthful, accurate, and complete.

We do not knowingly permit accounts belonging to minors, individuals under the legal age for gaming in their jurisdiction, or any person acting on behalf of a minor. Our verification process cross-checks submitted identity documents against available public registries where applicable; any account discovered to violate age or eligibility requirements will be closed immediately, and funds will be returned subject to applicable law and regulatory procedure. We reserve the right to request additional documentation or information to verify eligibility at any time during the account lifecycle.

Account eligibility also requires that you are not listed on any gaming account controls database, regulatory blacklist, sanctions list, or known fraud register in your jurisdiction. If you have previously self-excluded from gaming through a national or regional program, you may not open a yotei account until that exclusion period has expired. We cooperate with law-enforcement and regulatory authorities and will close any account found to be associated with prohibited activity, banned individuals, or proceeds of crime.

Local-law responsibility

While we at yotei make reasonable efforts to operate only in jurisdictions where gaming is permitted, final responsibility for compliance with local law rests with each player. You are responsible for understanding the laws of your specific jurisdiction, including your country, state or province, city, and any other applicable local authority that governs online gaming, wagering, and betting activity. Gaming and wagering laws vary significantly by region and change frequently; what is legal in one jurisdiction may be prohibited in another.

Before accessing yotei, creating an account, depositing funds, or placing wagers, we strongly encourage you to consult with a qualified local legal advisor or review official government resources regarding the legality of online gaming and sports wagering in your region. We at yotei cannot provide legal advice, and we are not liable for any legal consequences arising from your use of our platform in a jurisdiction where such use may not be permitted by applicable law. By using yotei services, you confirm that you have independently verified the legal status of online gaming in your jurisdiction and accept responsibility for your participation.

If you are uncertain whether yotei is available and legal in your location, contact our support team for general information about our service scope. However, the final decision to access yotei rests with you. Do not deposit funds or place wagers if you have any doubt about the legal status of online gaming in your area. Seek independent legal counsel for jurisdiction-specific guidance.

Data and privacy scope

We at yotei collect personal data during account registration and mobile verification to comply with Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) regulations required by law in our operating jurisdictions. The data we collect includes your full legal name, date of birth, residential address, government identification information, and proof of address. We also collect your email address, phone number, payment method details, deposit and withdrawal history, and complete activity history (wagers placed, outcomes, and account balance changes).

Your personal data is protected by standard encryption protocols and is accessed only by authorized yotei staff members who require it for account management, regulatory compliance, fraud prevention, or legal obligation. We do not sell, rent, or voluntarily share your personal data with third-party marketers, advertisers, or data brokers. However, we may disclose your information when required by law, court order, subpoena, regulatory authority, or law-enforcement request. We may also share aggregated, anonymized data (with all identifying information removed) with analytics partners for market research and service improvement.

Your data is retained for as long as necessary to administer your account, comply with regulatory record-keeping requirements, and resolve any account disputes or legal claims. If you close your account at yotei, we retain transaction records and identity verification documents for the retention period required by applicable gaming and financial regulations (typically 5-7 years). Technical data (IP addresses, device information) is typically deleted after 12 months unless it is relevant to an ongoing investigation. You may request access to, correction of, or deletion of your personal data by contacting our support team; such requests are processed subject to legal and regulatory constraints.

Contact for legal inquiries

If you have questions about how we handle your personal data at yotei, wish to request access to or deletion of your information, or have a data protection concern, you can contact our support team through the in-app Help Centre or via the email address listed in our legal notice page. We aim to respond to data protection inquiries within a reasonable timeframe, typically within 10 business days of receipt.

For formal data protection complaints or requests that may require legal review, submit your inquiry in writing to our designated Data Protection Officer (if required in your jurisdiction) or to our Legal and Compliance department. We will process your request in accordance with applicable privacy laws and provide you with a response that explains how we have addressed your concern. If you believe we have violated your data protection rights, you may file a complaint with the data protection authority in your jurisdiction.

For privacy inquiries related to specific regulatory compliance (such as data breach notification, GDPR Data Subject Access Requests if applicable, or other regional privacy frameworks), contact our Legal and Compliance team through our official contact channels. For routine account or service questions, use the in-app Help Centre for faster response. We maintain detailed records of all data protection requests and cooperate fully with data protection authorities and law-enforcement agencies as required by law.